Is City Physiotherapy COVID Safe?

The health of you, our staff, and our community is a priority for City Physiotherapy. As such, we have implemented a number of precautionary measures across our clinic to help keep you safe. For more information on our COVIDSafe policies please click here.

Why do I need to arrive early for my appointment?

We ask you to arrive approximately 10 minutes early for your first appointment to fill in our patient information, health screening, and consent forms prior to receiving treatment. The information that you supply in these forms is vital to your physiotherapist providing you with the best possible treatment taking into account your personal medical history, overall health, and consent to receive treatment. We may ask you to update this information from time to time to keep your general health records current.

Do I need a referral letter?

If you are a private patient, you DO NOT need a referral to be treated by our physiotherapists. Workers compensation, Veteran Affairs, Medicare EPC (Enhanced Primary Care Plan) Patients and Motor Vehicle Accident will require a Doctors referral prior to being assessed and treated at City Physiotherapy by our Physiotherapists.

How long will the treatment take?

Your first consultation may take around 30 mins up to 45 minutes and each subsequent visit may take anywhere from 15-20 mins to 30 minutes.  Treatment times will vary depending on the problem area treated and the type of treatment used. Your Physio treatment session times and the number of treatments required will be determined by what your Physiotherapist assesses and what they determine is the best treatment approach for your specific injury or issues. Of course,  your treatment will be based on a collaborative approach between yourself and your treating physiotherapist and that is why all treatments will be guided by your specific goals. Your therapist will do their best to keep on time to get you back to work and keep your life on track. 

Can I use my private health fund card?

We have a HICAPS terminal on-site which allows us to directly communicate with your private health fund and only requires you to pay a small gap payment on the day, saving you valuable time.

What do I need to bring?

Depending on the area being treated, the physiotherapists may require you to change clothes to fully assess any problem areas. We have small selection of shorts in a variety of sizes and gowns should you require them. If you have relevant X-ray, Ultrasound, CT, MRI or Nerve scans please bring these and the reports with you to your initial visit. If you are taking Prescription or alternative medication your Physiotherapist will also require you to bring a list of what you are currently taking with you to your initial consultation.

Treatment Search

If you know your injury or ailment, search or select from the dropdown list to the right. Alternatively click on the quick link buttons below to find out more.

Enter your injury or ailment