FAQs

Do I need a referral letter?

If you are a private patient, you DO NOT need a referral to be treated by our physiotherapists. Workers compensation, Veteran Affairs, Medicare EPC (Enhanced Primary Care Plan) Patients and Motor Vehicle Accident will require a Doctors referral prior to being assessed and treated at City Physiotherapy by our Physiotherapists.

How long will the treatment take?

Your first Consultation may take up to 45 minutes and each subsequent visit will take approximately 30 minutes. Your therapist will do their best to keep on time to get you back to work and keep your life on track. Some treatment times will vary depending on the problem area treated and the type of treatment used.

Can I use my health fund card?

We have a HICAPS terminal onsite which allows us to directly communicate with your health fund and only requires you to pay a small gap payment on the day, saving you valuable time.

What do I need to bring?

Depending on the area being treated, the physiotherapists may require you to change clothes to fully assess the problem area. We have small selection of shorts in a variety of sizes and gowns should you require them. If you have relevant X-ray, Ultrasound, CT, MRI or Nerve scans please bring these and the reports with you to your initial visit. If you are taking Prescription or alternative medication your Physiotherapist will also require you to bring a list of what you are currently taking with you to your initial consultation.